These Terms of Service ("Terms") govern your access to and use of Sentimo’s websites, mobile applications, and related services (collectively, the "Service"). The Service is designed to help two partnered users create and send notes (text, drawings, photos) that may be printed via a compatible Bluetooth label printer.
By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
1. Who We Are
The Service is operated by Sentimo Inc. ("Sentimo", "we", "us", or "our"). Contact information is provided in the “Contact Us” section below.
2. Eligibility
You must be at least 13 years old to use the Service. If you are under the age of majority where you live, you may use the Service only with permission of a parent or legal guardian.
3. Accounts and Security
- You may need an account to use some or all of the Service.
- You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
- You agree to provide accurate information and keep it up to date.
- If you believe your account has been compromised, contact us promptly.
4. Partner Pairing
Some features require pairing two users ("partners") using a pairing flow (for example, a code). You agree not to attempt to pair with someone without their permission. We may limit pairing attempts or disable pairing features to prevent abuse.
5. Your Content
The Service may allow you to create, upload, transmit, and store content such as text, images, drawings, and other materials ("User Content"). You retain your rights in your User Content as between you and Sentimo.
5.1 License to operate the Service
You grant Sentimo a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, and transmit your User Content solely as necessary to operate, maintain, and provide the Service (for example, to deliver notes to your paired partner and enable printing).
5.2 Content responsibility
You are responsible for your User Content and represent that you have all rights necessary to provide it to the Service. You also agree that your User Content will comply with these Terms and applicable law.
6. Acceptable Use
You agree not to:
- Use the Service for unlawful, harmful, harassing, threatening, or abusive purposes.
- Send content that infringes intellectual property rights or violates privacy or publicity rights.
- Attempt to gain unauthorized access to the Service, other accounts, or connected systems.
- Interfere with or disrupt the Service, including by introducing malware or excessive automated requests.
- Reverse engineer or attempt to extract source code from the Service except where prohibited by law (and then only to the minimum extent allowed).
- Use the Service to send spam or bulk unsolicited messages.
7. Bluetooth Printers and Hardware
The Service may interact with third-party Bluetooth label printers and related hardware. Printer performance depends on factors outside our control, including device compatibility, printer firmware, battery level, Bluetooth stability, paper type, and physical environment.
- No guarantee of print delivery: We do not guarantee that a note will print successfully or at a particular time.
- Safe operation: Follow the printer manufacturer’s instructions. Do not use damaged hardware.
- Local connectivity: Bluetooth features require device permissions and may not work on all devices or OS versions.
8. Purchases, Pre-orders, and Refunds
Sentimo products may be available for pre-order. Pre-orders are subject to our Pre-Order Policy, which governs payment, estimated shipping timelines, delay notifications, and refunds.
By placing a pre-order, you acknowledge that the product is in pre-production, that shipping timelines are estimates and not guarantees, and that you may cancel for a full refund at any time before shipment. If Sentimo is unable to fulfill your order, you will receive a full refund.
Payment processing is handled by Stripe. Your use of Stripe's services is subject to Stripe's terms and privacy policy.
9. Third-Party Services
The Service may rely on third-party products and services (for example, cloud hosting, authentication providers, push notification services, app stores, and analytics). Your use of third-party services may be governed by their terms and privacy policies.
10. Intellectual Property
The Service (including its software, design, branding, and content other than User Content) is owned by Sentimo and its licensors and is protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service unless we give you written permission.
11. Feedback
If you provide suggestions, ideas, or feedback, you grant Sentimo the right to use it without restriction or compensation.
12. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, SENTIMO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, secure, or error-free, or that notes will always be delivered or printed.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SENTIMO AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SENTIMO’S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO SENTIMO FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR $100 IF YOU PAID NOTHING).
14. Indemnification
You agree to defend, indemnify, and hold harmless Sentimo from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Service or your violation of these Terms.
15. Termination
You may stop using the Service at any time. We may suspend or terminate your access to the Service if we reasonably believe you violated these Terms, you create risk or legal exposure for us, or to protect the Service or other users.
16. Changes to the Service or Terms
We may update the Service and these Terms from time to time. If we make material changes, we will take reasonable steps to provide notice (for example, by posting an updated effective date). Continued use of the Service after changes become effective means you accept the updated Terms.
17. Governing Law
These Terms are governed by the laws of the State of Michigan, excluding its conflict-of-laws rules, except where applicable law requires otherwise.
18. Contact Us
Questions about these Terms? Contact us at support@sentimo.com.